Support when you need it
After signing up, use the support email shown in the footer across the site. Include the email linked to your account and explain the problem clearly; screenshots can be useful. For dashboard or feed issues, identify the asset, screen and approximate time of the observation so our team can investigate it accurately.
For questions about deposits or brokerage integrations offered by third-party partners, keep in mind that Visaya Capital itself does not custody crypto and does not execute trades. If your query is about an integrated third-party service (for example, a payment provider or exchange connector), we can point you to the correct contact and clarify what falls inside our scope versus theirs.
The scope of Visaya Capital support covers: account access, dashboard behavior, data feed clarification, affiliate program setup, content questions and general help navigating the site. It does not cover: personalized investment advice, price forecasts, guaranteed returns or tax planning for your personal situation. For those topics you should consult a qualified professional in the Philippines.
Official contact routes and safety
Response times depend on team workload and the complexity of your request. For urgent account access issues (for example, if you cannot sign in) mention the words "account access" in the subject line so the ticket is routed appropriately. Please never send passwords, seed phrases, private keys or one-time codes to any address that claims to be Visaya Capital — legitimate support will never ask for them.
Would you like a guided route? Go back to the homepage, submit the registration form and work through the setup steps. The About page provides platform context, while the FAQ answers common questions about setup, data and affiliate access.
Beware of impersonation attempts. Fraudulent messages sometimes use logos and language that look similar to Visaya Capital. Verify the sending domain, check the URL in any link before you click, and confirm any unusual request by contacting support via the address published on the site — never through a link inside a suspicious message.
If you spot content published under the Visaya Capital name that promises guaranteed profits, features fabricated celebrity endorsements or promotes off-platform crypto "opportunities," please report it to support so we can investigate. Trust is the product; we take integrity of communications seriously.
